Terms of Service
1. Overview
Welcome to Welsira.
These Terms of Service govern your access to and use of https://welsira.com, including browsing the website, placing orders, and using the services available through our online store.
The business information provided for this store identifies Jilin Chenming Trading Co., Ltd.
By accessing our website or purchasing products, you agree to these Terms of Service, subject to any rights that cannot be waived under applicable law.
If you do not agree with these terms, please discontinue use of the website.
2. Eligibility
By using our website, you represent that you have the legal capacity to enter into a purchase agreement in your jurisdiction or have the necessary permission from a parent or legal guardian.
You agree to provide accurate, current, and complete information when placing orders or creating an account.
You are responsible for maintaining the confidentiality of your account credentials and notifying us of suspected unauthorized access.
3. Products and Information
We aim to provide accurate product descriptions, images, specifications, pricing, and availability information.
Product colors and appearance may vary depending on your display settings. Measurements and other specifications may have reasonable variations where indicated.
We reserve the right to correct errors or inaccuracies in product information, subject to applicable consumer protection laws.
Product availability may change without prior notice.
If a material error affects your order, we may contact you to arrange a correction, suitable alternative, or cancellation and refund where appropriate.
4. Orders and Acceptance
Submitting an order constitutes an offer to purchase the selected products.
Receiving an automated order confirmation does not necessarily mean that the order has been accepted.
We may cancel or decline an order for legitimate reasons, including product unavailability, inaccurate information, suspected fraudulent activity, or an obvious pricing error.
If an order is cancelled after payment has been collected, an appropriate refund will be arranged in accordance with applicable law.
5. Prices and Payments
Product prices are displayed on our website and may change from time to time.
The total payable amount, including applicable shipping fees and taxes collected at checkout, will be displayed before you complete your purchase.
Available payment methods are shown during checkout.
Payment transactions are handled through the payment services made available on our website.
Customers should not send payment card numbers or sensitive payment credentials through email.
6. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Business days exclude weekends and applicable public holidays.
Order processing includes reviewing and preparing your order for shipment and is separate from shipping transit time.
Unexpected order verification, availability issues, or operational disruptions may require additional processing time.
7. Shipping and Delivery
Estimated shipping transit time is 7–15 business days after dispatch.
Delivery estimates are not guaranteed delivery dates.
Shipping destinations, available methods, and applicable delivery charges are determined by the options displayed at checkout.
Delivery may be affected by carrier operations, customs procedures, weather conditions, local holidays, and circumstances outside our reasonable control.
Please refer to our Shipping Policy for further details.
8. Order Cancellation
If you wish to cancel an order, contact service@welsira.com as soon as possible.
Cancellation requests made before dispatch will be reviewed, but cancellation cannot always be guaranteed once processing or shipment has begun.
If your order has already shipped, you may request an eligible return in accordance with our Return & Refund Policy and applicable consumer law.
9. Returns and Refunds
Eligible customers may request a return within 30 calendar days after delivery.
Returns must follow our authorization process and applicable product conditions.
Where a refund is approved, we will initiate it to the original payment method within 10 business days after approval, unless applicable law requires a shorter period.
Additional time may be required for the payment provider to post the refund.
We do not charge a restocking fee.
For complete conditions, please review our Return & Refund Policy.
10. Acceptable Website Use
You agree not to use this website for unlawful or fraudulent activities.
You must not attempt to interfere with website security, introduce malicious code, access restricted systems without authorization, or misuse website functionality.
We may take reasonable measures to protect the website, customers, and legitimate business operations.
11. Intellectual Property
Website content, including original text, graphics, design elements, and branding, is protected by applicable intellectual property laws and belongs to its respective rights holders.
You may use the website for lawful personal shopping purposes.
Unauthorized commercial reproduction or distribution of protected content is prohibited unless permitted by law or authorized by the rights holder.
12. Third-Party Services
Our website may use third-party technologies and services to support ecommerce functionality, payment processing, shipping, communications, and other operations.
Third-party services may have their own applicable terms and privacy practices.
Links to external websites do not necessarily imply endorsement of their content.
Nothing in this section reduces our obligations to customers under applicable law.
13. Privacy
Your privacy is important to us.
Please review our Privacy Policy for information about how personal information may be collected, used, disclosed, retained, and protected.
14. Limitation of Liability
We make reasonable efforts to maintain accurate information and reliable website functionality.
However, we cannot guarantee that the website will always operate without interruption or technical errors.
To the maximum extent permitted by applicable law, liability may be limited for losses arising from events beyond our reasonable control.
Nothing in these Terms excludes liability or consumer remedies that cannot legally be excluded, including mandatory rights relating to defective or nonconforming goods.
15. Changes to These Terms
We may update these Terms of Service when necessary to reflect operational, legal, or website changes.
Updated terms will be published on this website.
Changes will not improperly remove rights arising from purchases already made.
16. Contact Information
For questions regarding these Terms of Service, please contact:
Store Name: Welsira
Operating Company: Jilin Chenming Trading Co., Ltd.
Company Address: Room 1004, Unit 1, Sheng'an Building, Junction of Xi'an Avenue and Kangping Street, Chaoyang District, Changchun
Support Email: service@welsira.com
Contact Phone: +86 13671954826
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)