Privacy Policy
1. Introduction
Welcome to Welsira.
This Privacy Policy explains how personal information may be collected, used, disclosed, stored, and protected when you visit https://welsira.com, interact with our online store, place orders, or contact customer support.
The business contact listed for Welsira is Jilin Chenming Trading Co., Ltd. Requests concerning personal information can be submitted using the contact details below.
We respect the importance of protecting personal information and recognize the privacy rights provided by applicable laws.
2. Personal Information We Collect
Depending on how you interact with our website, we may collect the following categories of information:
Contact Information
Your name, email address, telephone number, billing address, and shipping address.
Order Information
Products purchased, order details, transaction records, shipping details, returns, and customer service history.
Account Information
Login details, account preferences, and other information associated with a customer account where account features are available.
Payment Information
Payment method details, transaction status, and limited payment-related information supplied by payment processors.
Payment card information is handled through the applicable checkout and payment services.
Technical Information
Information such as IP address, browser type, device characteristics, approximate location inferred from network information, cookies, and website interaction data where collected by the website's technologies.
Communications
Information contained in messages, support inquiries, product questions, and other communications you send to us.
3. How We Collect Information
Personal information may be obtained:
- Directly from information you submit.
- When you place an order or use available account features.
- When you contact customer support.
- Automatically through website technologies, where applicable.
- From service providers involved in transactions, delivery, security, and customer support.
4. How We Use Personal Information
We may process personal information for purposes including:
Order Fulfillment
Processing purchases, arranging payment, preparing orders, shipping products, and handling returns or refunds.
Customer Support
Responding to questions, resolving order issues, and communicating about purchases.
Website Operations
Maintaining website functionality, improving usability, troubleshooting technical problems, and protecting the shopping experience.
Security and Fraud Prevention
Detecting suspicious activity, preventing unauthorized access, and protecting customers and business operations.
Legal Compliance
Maintaining records and meeting applicable tax, accounting, consumer protection, and other legal obligations.
Marketing Communications
Sending promotional communications where permitted by law and according to your choices.
5. Legal Bases for Processing
Where applicable privacy laws require a legal basis, processing may rely on:
- Performing a contract or taking steps requested before a purchase.
- Compliance with legal obligations.
- Legitimate interests, where those interests are not overridden by your rights.
- Consent for activities that legally require it.
Where processing relies on consent, you may withdraw that consent in accordance with applicable law.
6. Shopify and Service Providers
Our online store uses Shopify ecommerce technology.
Personal information may be processed by Shopify and other relevant providers involved in providing website functionality, processing payments, managing orders, delivering shipments, protecting the website, or providing customer support.
These providers may process information as necessary to perform their services and in accordance with applicable contractual and legal requirements.
The specific providers involved depend on the services used when you interact with our store.
7. Cookies and Similar Technologies
Cookies and similar technologies may be used to support website operation and customer experience.
Depending on website functionality and the features enabled, these technologies may support:
- Essential website functions.
- Shopping cart and session management.
- Security and fraud prevention.
- Remembering selected preferences.
- Website performance measurement.
- Advertising and personalization where applicable.
You may manage cookies through your browser settings and any privacy preference controls available on our website.
Disabling certain cookies may affect some website features.
Where legally required, optional cookies and similar technologies will be subject to applicable consent choices.
8. Marketing Communications
Where permitted by applicable law, we may use contact information to send marketing messages.
If you receive promotional emails, you may unsubscribe using the instructions included in those messages or by contacting service@welsira.com.
Unsubscribing from promotional communications does not prevent necessary transactional messages concerning your orders.
9. Advertising and Privacy Choices
Depending on the advertising features used on our website, information about website interactions may be processed for advertising measurement or personalized advertising.
Certain privacy laws provide rights to opt out of particular forms of data sharing, sale, or targeted advertising.
Where applicable, you may use available website privacy controls or contact service@welsira.com to exercise your rights.
We will handle applicable privacy requests and recognized preference signals in accordance with legal requirements.
10. Sharing Personal Information
Personal information may be disclosed to relevant third parties where necessary for legitimate business activities, including:
- Ecommerce platform providers.
- Payment processing providers.
- Shipping and delivery providers.
- Customer support and communication providers.
- Website security and technical service providers.
- Professional advisers where reasonably necessary.
- Government authorities or other parties where required by law.
We may also disclose information as part of a lawful business transaction, subject to applicable privacy obligations.
11. International Data Processing
Personal information may be transferred to, stored in, or processed in countries other than the country where you reside.
Different jurisdictions may have different privacy laws.
Where required, appropriate legal safeguards will be used for international transfers of personal information.
12. Data Retention
We retain personal information for periods reasonably necessary to fulfill the purposes described in this policy.
Retention periods may depend on order fulfillment, customer support needs, legal obligations, accounting requirements, fraud prevention, and legitimate business purposes.
When information is no longer needed, it will be deleted, anonymized, or otherwise handled according to applicable law and retention requirements.
13. Information Security
We take reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or loss.
However, no website, electronic transmission, or storage system can guarantee absolute security.
Please protect your account credentials and avoid sharing sensitive information through unsecured communication channels.
14. Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
- Request access to personal information.
- Request correction of inaccurate information.
- Request deletion of eligible personal information.
- Obtain a copy of certain personal information.
- Object to or restrict certain processing.
- Withdraw consent where applicable.
- Opt out of certain targeted advertising or data disclosures.
- Appeal eligible privacy decisions or complain to a relevant supervisory authority.
To submit a request, email service@welsira.com.
We may request reasonable identity verification before fulfilling a request.
Requests will be handled according to applicable legal requirements.
15. Children's Privacy
Our website is intended for general online shopping and is not directed specifically at children.
We do not knowingly seek to collect personal information from children in violation of applicable law.
If you believe a child has provided personal information improperly, please contact us.
16. Third-Party Websites
Our website may contain links to third-party websites or services.
We do not control the privacy practices of independently operated third-party websites.
Please review their privacy notices before submitting personal information.
17. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes to our business practices, website operations, or applicable laws.
Updated versions will be made available on our website.
Where legally required, we will provide additional notice of material changes.
18. Contact Information
For questions about privacy or requests concerning your personal information, please contact:
Store Name: Welsira
Operating Company: Jilin Chenming Trading Co., Ltd.
Company Address: Room 1004, Unit 1, Sheng'an Building, Junction of Xi'an Avenue and Kangping Street, Chaoyang District, Changchun
Support Email: service@welsira.com
Contact Phone: +86 13671954826
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)