Shipping Policy
Thank you for shopping at Welsira.
This Shipping Policy explains how orders are processed, how shipping charges are determined, and what to expect regarding delivery.
1. Order Processing Time
Orders are generally processed within 1–3 business days after successful payment confirmation.
Business days exclude weekends and applicable public holidays.
Processing time refers to the period needed to prepare an order for shipment. It does not include transportation time.
Orders requiring additional verification or affected by unexpected availability issues may take longer to process.
If a significant issue affects your order, we will make reasonable efforts to contact you.
2. Estimated Shipping Time
After dispatch, estimated delivery transit time is 7–15 business days.
This estimate begins when the order has been dispatched, not when the order is placed.
Actual delivery time may vary depending on your location, the selected shipping service, customs procedures, carrier performance, and other circumstances.
Delivery estimates are provided for reference and are not guaranteed arrival dates.
3. Shipping Destinations
We ship to destinations supported by the delivery options available at checkout.
Available destinations and delivery methods may vary.
Please enter your delivery address during checkout to determine whether shipping is available to your location.
If no delivery option appears for your address, we may be unable to fulfill the order to that destination.
4. Shipping Fees
Applicable shipping fees are displayed during checkout before you complete payment.
Shipping costs may depend on destination, order characteristics, and available delivery methods.
The shipping amount shown at checkout forms part of the total order cost.
Any shipping promotion applies only when its conditions are clearly displayed and satisfied.
5. Shipping Confirmation and Tracking
Where tracking is available, shipping confirmation and tracking information will be provided using the contact information associated with your order.
Tracking updates may not appear immediately after dispatch.
Please allow reasonable time for the carrier to update its tracking system.
If you have questions about tracking information, contact service@welsira.com with your order number.
6. Shipping Delays
Delivery may be delayed due to customs inspection, transportation disruptions, extreme weather, public holidays, incorrect addresses, or other circumstances.
If your shipment is significantly delayed, please contact us so we can review the available information and assist with an appropriate resolution.
Your statutory rights concerning delivery delays remain unaffected.
7. Customs Duties and Import Taxes
International shipments may be subject to import duties, customs processing, or local taxes depending on the destination.
Charges collected by our store will be reflected in the checkout total.
Additional charges, if applicable, depend on local regulations, disclosed order terms, and the relevant delivery arrangement.
Customers should review applicable customs requirements before ordering.
8. Incorrect or Incomplete Addresses
Please verify your shipping address, postal code, telephone number, and other delivery details before completing your purchase.
If you notice an error, contact us promptly at service@welsira.com.
We will attempt to assist with corrections where possible, but changes may not be available once an order has been dispatched.
Any additional costs caused by incorrect delivery information will be handled according to the circumstances and applicable consumer law.
9. Lost, Damaged, or Incorrect Shipments
If your package is missing, arrives damaged, or contains an incorrect item, please contact our support team.
Include your order number, a description of the issue, and photographs where useful.
We will review the situation and determine an appropriate resolution, which may include a replacement, refund, or another remedy required under applicable law.
10. Order Cancellations
Cancellation requests should be submitted as soon as possible before dispatch.
Once an order has shipped, eligible returns are handled according to our Return & Refund Policy.
11. Returns
Please contact our support team before returning any item.
An authorized return address will be supplied when necessary.
Our company registration address should not be used as a return destination unless we expressly provide that address in the return instructions.
12. Contact Information
Store Name: Welsira
Operating Company: Jilin Chenming Trading Co., Ltd.
Company Address: Room 1004, Unit 1, Sheng'an Building, Junction of Xi'an Avenue and Kangping Street, Chaoyang District, Changchun
Support Email: service@welsira.com
Contact Phone: +86 13671954826
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)