Contact Us
Welcome to Welsira. We are here to assist you with questions about products, orders, shipping, returns, refunds, and other matters relating to your shopping experience.
If you need assistance, please contact us using the information below.
Customer Support
Website: https://welsira.com
Support Email: service@welsira.com
Contact Phone: +86 13671954826
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
You may contact us by email or telephone during our business hours. Please provide a clear description of your inquiry so we can assist you efficiently.
Order Inquiries
For questions about an existing order, please include your order number and the email address used when placing the order.
We can assist with inquiries regarding order status, shipping information, delivery concerns, cancellations, and after-sales support.
Returns and Refunds
If you would like to request a return, exchange, or refund, please contact service@welsira.com before sending any items back.
Include your order number, the product concerned, and a brief explanation of your request. If your item arrived damaged, defective, or incorrect, photographs may help us review the issue.
Our support team will provide applicable return instructions and the authorized return address when necessary.
Please do not send returns to our registered company address unless specifically instructed to do so.
Business Information
Store Name: Welsira
Operating Company: Jilin Chenming Trading Co., Ltd.
Unified Social Credit Code (USCC): 91220104MAKMC3EW8Y
Company Address: Room 1004, Unit 1, Sheng'an Building, Junction of Xi'an Avenue and Kangping Street, Chaoyang District, Changchun
The address provided above is the company's registered business address and is not necessarily a customer service location, shipping warehouse, or return destination.
Additional Assistance
For questions concerning our policies, product information, or your personal information, please email service@welsira.com.
Thank you for visiting Welsira.