Return & Refund Policy
At Welsira, we want customers to have clear information about returns, refunds, and exchanges.
This policy explains the conditions and procedures for requesting assistance after receiving an order.
Nothing in this policy limits mandatory consumer rights under applicable law.
1. Return Eligibility
Eligible items may be returned when a return request is submitted within 30 calendar days after delivery.
To begin a return, please contact service@welsira.com within the return period.
Returns must be authorized before items are shipped back.
We will provide applicable instructions and an authorized return address.
2. How to Request a Return
To request a return:
- Email service@welsira.com.
- Provide your order number and the item you wish to return.
- Explain the reason for your return request.
- Include photographs if the product is damaged, defective, or incorrect.
- Follow the return instructions provided by our customer support team.
Please retain proof of return shipment and tracking information until your request has been resolved.
3. Return Conditions
For voluntary returns due to a change of mind, products should generally be:
- Unused and in their original condition.
- Returned with included accessories and components.
- Returned with original packaging where reasonably possible.
- Protected appropriately during return transportation.
Reasonable inspection of a product is permitted to the extent required by applicable consumer law.
These conditions do not restrict legal remedies for defective, damaged, incorrectly described, or nonconforming products.
4. Non-Returnable Items and Exceptions
Certain products may be excluded from voluntary returns where permitted by law, including:
- Personalized or custom-made products.
- Certain hygiene-sensitive items where a relevant protective seal has been removed.
- Products that cannot be returned for legally recognized health or safety reasons.
- Other products specifically excluded under applicable law.
Any applicable product-specific restriction should be disclosed before purchase.
These exclusions do not eliminate mandatory rights concerning defective or incorrect products.
5. Return Shipping Costs
For voluntary returns due to a change of mind, customers are generally responsible for return-shipping expenses unless applicable law requires otherwise.
If an item is defective, damaged, incorrect, or does not meet applicable legal requirements, we will cover reasonable applicable return-shipping costs or provide another lawful remedy.
Please contact our customer support team before arranging return transportation.
6. Authorized Return Address
Return instructions and the authorized return address will be provided after your request has been reviewed.
Please do not send merchandise to our registered company address unless our customer support team specifically identifies it as the authorized destination.
Using an incorrect return address may delay the handling of your request.
7. Return Inspection
Where a return is required, returned products may be inspected after receipt.
We may review the condition of the item and the reason for the return to determine the appropriate resolution.
We will inform you of the outcome and any refund or exchange arrangements.
Where applicable law requires a refund without a return, those requirements will take priority.
8. Refund Processing
After a refund has been approved, we will initiate the refund within 10 business days after refund approval, unless a shorter timeframe is required by applicable law.
Refunds are generally made to the original payment method used for the purchase.
The exact time for funds to appear in your account may depend on your bank, card issuer, or payment provider.
The date a refund is initiated may differ from the date the funds become available in your account.
9. Restocking Fees
We do not charge restocking fees for approved returns.
Any customer-paid return-shipping expense under this policy is separate from a restocking fee.
10. Exchanges
If you would like to exchange an eligible item, please contact service@welsira.com.
Exchanges depend on product availability and the circumstances of the request.
Where an exchange is unavailable, we will discuss an appropriate refund or other remedy consistent with applicable law.
11. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly.
Provide your order number, a description of the problem, and photographs if available.
We will review the matter and arrange an appropriate solution in accordance with applicable consumer protection laws.
12. Order Cancellations
If you wish to cancel an order, please contact us before dispatch.
We will attempt to accommodate cancellation requests, but we cannot guarantee cancellation once fulfillment or shipping has begun.
If your order has shipped, you may use the applicable return process after delivery.
13. Refund Delays
If you have received confirmation of an approved refund but have not received the funds, please check with your payment provider.
If additional assistance is needed, contact service@welsira.com with your order number and relevant refund details.
14. Consumer Rights
This policy does not exclude or restrict mandatory rights under applicable consumer protection laws.
Where the law provides longer withdrawal periods or additional remedies, those legal rights take precedence.
15. Contact Information
Store Name: Welsira
Operating Company: Jilin Chenming Trading Co., Ltd.
Company Address: Room 1004, Unit 1, Sheng'an Building, Junction of Xi'an Avenue and Kangping Street, Chaoyang District, Changchun
Support Email: service@welsira.com
Contact Phone: +86 13671954826
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)